ORGANISATIONS PROVIDING ELDERLY CARE SERVICES IN INDIA

Introduction

The current pandemic has been a life-changing experience for all of us. It has highlighted the extremely fragile nature of our existence, with the ever unfolding tales of human tragedy that we see all around us. It has also thrown into sharp focus the highly vulnerable situation of the elderly in our cities, many of whom are living by themselves, while their children are settled down either abroad or in other cities. Under normal circumstances, they could rest assured that in the event of any crisis, they could count on their children to come and help out. However, in the current situation, this is a luxury that has been ruled out for many, given the various restrictions on international and domestic travel, leaving many of them to have to fend for themselves in an emergency. 

In this scenario, it would be useful to be aware of the various support services in the form of home healthcare services that are being provided by various organisations in the country. Such services have become particularly relevant in the current scenario, where people are wary of going to hospitals which have become a high-risk zone. Recent years have witnessed the emergence of various startups in this burgeoning sector, that make use of modern technology to virtually monitor the health and well-being of their elderly clientele and to provide real-time updates to their children residing elsewhere. 

There are several organisations in the major Indian cities which provide elderly care. Such organisations  can be classified as follows -

(a)  those that have a presence across various cities and provide elderly care along with various other kinds of medical care

(b) those that specialise in elderly care and have a presence across various cities

(c) those that provide specialised elderly care services that are localised in  any given city.

In this post, I have sought to give a listing of some of the organisations  providing elderly care across various cities in India.

A- Organisations with a pan-Indian presence  providing various kinds of home healthcare services, including Elderly Care. 

1. PORTEA

Services available  in BANGALORE,  DELHI -NCR,  MUMBAI,  CHENNAI,  KOLKATA,  HYDERABAD,  PUNE,  LUCKNOW, CHANDIGARH,  JAIPUR,  INDORE,  VISHAKAPATNAM,  KOCHI, KOZHIKODE,  TRIVANDRUM,  THRISSUR,  BHUBANESWAR,  GUWAHATI,  and VIJAYAWADA.

Services provided-

Elder Care, In-home Critical Care services, Diabetes Care, Physiotherapy treatment at home, Counselling, Nutrition and Diet Consultation, Laboratory Tests at home, Doctors'Consultation, new-born baby and mother care, and Medical  Equipment on rent or purchase.

COVID testing at home is available in Bangalore, Chennai, Delhi-NCR, Hyderabad, Kolkata,Mumbai and Pune in partnership with labs which are ICMR approved.

Elder Care-

Portea has comprehensive healthcare solutions as per individual requirements.

Eg: Portea Health Prime (starting at Rs. 5,000/- per annum) is an annual healthcare plan for elders in which every enrolled customer gets a dedicated Health Manager who will take care of all health requirements for the customer such as home visits by the doctor, lab tests, emergency care co-ordination etc.

Ph. 1800 121 2323

Website: www.portea.com

E-mail: customersupport@portea.com

2.  NIGHTINGALES - A Mahindra collaboration

Services available  in BANGALORE, HYDERABAD, MUMBAI, CHENNAI and PUNE

Services provided -

ICU Care at home, Elder Care, Diabetic Care, Routine Bedside Care, Post-operative Care,Stroke care, Short-term Nursing, Long-term Nursing, Caregivers, Physiotherapy, Speech and Language Therapy, Dental Care, Medical Equipment on rent, Sleep study, Laboratory Tests and Doctors'Consultation.

Salient features -

a) Over two decades of experience

b) Trained caregivers with pre-employment health check and background verification

c) Customised care

d) Continuity of care by providing replacements in case of leave or absence.

Ph. 1800 103 4530

Website: www.nightingales.in

3. INDIA HOME HEALTH CARE

Services available  in BANGALORE, CHENNAI, MUMBAI, PUNE, DELHI and NAGPUR.

It has been a home healthcare nursing services provider since 2009, in partnership with BAYADA - a home healthcare company headquartered in New Jersey, USA., which has a presence in 7 countries. 

The following categories of professional nursing services are provided at the patient's home-

a) ANM - Associate Nurse and midwife

b) Medical Caretaker (Male/ Female)

c) Registered Nurse

Services provided-

Elder care, Cancer care, Tracheostomy and ventilator care, Stroke rehabilitation, Cardiac care, Post-surgical care, Palliative care, Critical care, and Newborn care.

Elder care-

IHHC's Geriatric care program usually include services that are provided by medical caretakers which include the following-

Personal care, assistance with daily living activities, Companionship and emotional support, Specialist Alzheimers / Dementia care, Ongoing health monitoring  and Physiotherapy.

Ph: +91 7676433333

Website - www.indiahomehealthcare.com

4. HEALTH CARE AT HOME 

This organisation is a joint venture between the Burman family (promoters of Dabur) and the founders of Healthcare At Home (HAH) UK.

Services available in DELHI, MUMBAI, KOLKATA, and PUNJAB.

In BANGALORE, only COVID testing is available.

Services provided -

Physiotherapy services at home, Nursing services at home, Cancer care at home, ICU at home and Diabetes  Management program.

Home nursing services (12 and 24 hr. services) by experienced and certified staff

Home based critical care - Home ICU services with doctor-guided care plan and regular clinical audits

Home rehabilitation services for stroke recovery

Round the clock services for home delivery of medicines for most chronic conditions such as BP, Diabetes, Arthritis, Cancer, Kidney problems, and Thyroid.

Care Packages -

ICU at home; Cancer care at home; Stroke rehabilitation at home; Elderly care at home.

Ph. 1800 102 4224

E-mail: wecare@hcah.in

Website: www.hcah.in

5. APOLLO HOME CARE

Services available in HYDERABAD, CHENNAI, DELHI, BANGALORE and KOLKATA. 

Services provided-

Elderly Care, Physiotherapy, Home isolation, Renting of medical equipment, Nurse at home, Vaccinations , Investigations at home, Rehabilitation programs, and Mother and child care.

Elderly Care-

Regular home visits by physicians and physiotherapists, Personalised health records, Home delivery of medicines, Lab investigations, Ambulance services  to the nearest Apollo hospital.

Ph: 1800 102 8586

Website: www.apollohomecare.com

6. CARE 24

Services available in MUMBAI, DELHI-NCR, and BANGALORE

Home healthcare services provided -

Elder care, Attendant services by certified caregivers,  Home nursing services, Physiotherapy and rehabilitation services, Palliative care  and Infant care.

Ph:  Mumbai - 022-62820555; Delhi NCR - 011-61260555; Bangalore - 080-68248815

E-mail: support@care24.co.in

Website : www.care24.co.in

B- Organisations with a pan-Indian presence specialising in Elderly Care

1. LIFE CIRCLE SENIOR SERVICES

Services available in HYDERABAD,  BANGALORE,  DELHI - NCR,  CHANDIGARH TRICITY, and GUWAHATI.

Services provided -

Professional caregiving services and  home nursing services, 

Salient Features -

a) Service provided in partnership with GROUPE SOS, France

b) No minimum fixed contract period

c) Specialised caregivers for specific needs (such as Parkinson's, Alzheimer's, dementia, depression etc.)

d) Team based service

e) Vetted caregivers and home nurses

Ph:  Hyderabad - Bangalore : 040 71326832;  Delhi - NCR: 011 66765070;  

Chandigarh Tricity: 0172 6671070;  Guwahati : 011 66765070

Website: www.lifecircle.in

2. ELDER AID WELLNESS Pvt. Ltd.

Services available  in  BANGALORE,  KOCHI,  PALAKKAD and AHMEDABAD

Services Provided -

Complete at-home healthcare and wellness services -

 Nursing support, Healthcare support and Wellness and Concierge services

They have various packs priced differently, offering a bouquet of services, such as Emergency pack (at Rs. 1250/-p.m. +GST)  Comfort pack ((at Rs. 3990/- p.m.+ GST ) as well as a Pandemic support pack  (at Rs. 5990/- p.m. + GST). Customised packs are also available depending upon the specific requirements of the customer.

For example - their Emergency pack includes-

 One emergency assistance per year-  one house visit by the Care Manager for general health and well-being check-in, and  digital health check-up - medical history documentation and updation -regular telephonic check-ins

Ph. +91 8123400400

E-mail: info@elderaid.in

Website: www.elderaid.in

3 .EMOHA

This is India's first elder app with notifications for children. Various elderly care plans are available such as-

a) EMPOWER PLAN -a basic plan available all over India at Rs. 999 p.m. +18% GST (for upto 2 elders per household) which offers the following -

Regular phone calls and medication reminders  - 24*7 helpdesk - Emergency co-ordination - Interactive online activities - Electronic health records - Access to certified nurses and attendants for specialised home care (billed separately) - Access to specialised caregivers trained for dementia care, post-stroke rehabilitation and cancer support care,(billed separately)  co-ordinated and supervised by senior nurses (billed separately)

b) EMOHA ASSURE PLAN - available in Delhi-NCR at Rs. 6000/- p.m.

This offers additional features such as monthly home visit by a doctor - monthly home visit by a physiotherapist - Dietician calls twice a month - Personalised diet plans - 24*7 emergency response - 4 hr. support for household errands

c) EMOHA SMART HOME CARE PLAN - available in Delhi-NCR starting at Rs.800/- per day.

This is tailored to meet the requirements of elders requiring higher degree of personal care by certified caregivers who provide 12 hr. and 24 hr. home care nursing services.

Ph. 1800 203 5135; +91 9953354002

E-mail: eldersfirst@emoha.com

Website: www.emoha.com

4. ANVAYAA

Services available in HYDERABAD, BANGALORE and CHENNAI

Services provided -

a) Healthcare Assistance - It has partnered with doctors, healthcare professionals, diagnostic and pharmacy outlets to provide various forms of senior healthcare services at home.

b) Daily Care - It has partnered with  home maintenance service providers, transport providers, food and maid service providers to provide various kinds of domestic help services at home.

c) Leisure care - Care managers will provide assistance in organising family events, arranging picnics, day outings etc.

d) Payment care - Provides help with payment of utility bills and managing medical emergencies through prepaid medical wallet facility.

e) Emergency care - Providing ambulance assistance, real-time updates to family members etc.

f) Other services - Arranging health and travel insurance services, religious services, legal services, property management services and travel assistance.

Ph. +91 7288818181 / 9392682922

E-mail: connect@anvayaa.com

Website: www.anvayaa.com

5. TRIBECA CARE

Services available in KOLKATA, HOWRAH, KALYANI, and BHUBANESHWAR.

Services provided -

Elder care, Home nursing services by medically trained nurses, Physiotherapy services, Home security services  ( CCTV and home surveillance systems), Medical equipment on rent and Assisted living facilities.

Elder Care -

24*7 emergency response helpline, Trained nurses and attendants, Home diagnostics, and Assisted tele medicine platform to connect on video calls with doctors with the help of Care Managers.

Home delivery of medicines and groceries, Banking assistance.

Ph. +91 3366064208

E-mail: enquiry@tribecacare.com

Website: www.tribecacare.com

6. ELDER CARE

Services available in DELHI, BANGALORE, PUNJAB, CHANDIGARH, HARYANA and UTTARAKHAND.

This has been set up by a team of doctors, physiotherapists, counsellors and retired personnel from the Indian Armed Forces.

Services provided -

1) Healthcare services - Physiotherapy, Trauma and critical care, Illness and post-hospitalisation care, Yoga and ayurvedic services.

2) Financial services - Filing IT returns, Banking related services, Payment of utility bills, Wealth management.

3) Property services - Rent/ purchase / sale, Management of agricultural land, Inspection and site visits.

4) Miscellaneous services for NRIs visiting  parents

5) Legal services

Ph. +91 9810027950 /  7303699880

E-mail: info@eldercare.co.in

Website: www.eldercare.co.in